Accelerate Titan

Last updated: 23 October 2026

1. Who We Are

Accelerate Titan (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us or use our services.

2. Personal Information We Collect

We may collect the following information:

• Contact details: name, email address, telephone number and business or organisation name.

• Project information: website requirements, messages, briefs, quotations and contractual records.

• Financial information: invoices, payment records and related accounting information.

• Technical information: IP address, browser and device details, pages visited and security logs, where collected.

• Information from other sources: relevant business contact information from referrals, professional directories and publicly available sources, where lawful.

We aim to collect only information necessary for our business purposes. If required information is not provided, we may be unable to respond to an enquiry or deliver a requested service.

Please avoid sending sensitive personal information unless it is necessary and appropriate safeguards are in place.

3. How We Use Your Information

We use personal information to:

• Respond to enquiries and prepare quotations.

• Design, develop, maintain and support websites.

• Manage projects, contracts and client relationships.

• Process payments and maintain financial records.

• Operate, secure and improve our website and services.

• Handle complaints, disputes and legal obligations.

• Send marketing communications where legally permitted.

We will not use your information for incompatible purposes without providing any additional information or obtaining consent where required.

4. Our Lawful Bases for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases where applicable:

• Contract: to perform a contract or take steps requested before entering into one.

• Legitimate interests: to manage our business, respond to relevant enquiries, maintain security and handle disputes, where these interests are not overridden by your rights.

• Legal obligation: to comply with applicable legal, tax and accounting requirements.

• Consent: where required, including for certain cookies and electronic marketing.

Where processing relies on consent, you may withdraw it at any time. This does not affect processing carried out lawfully before withdrawal.

5. Website Hosting and Service Providers

Our website may use third-party hosting, infrastructure and communication providers. Our websites are built and hosted using Framer.

When you submit information through a Framer form, Accelerate Titan acts as the data controller for the information collected through our website, while Framer may process that information on our behalf as a service provider.

Framer confirms that website owners remain responsible for their own compliance when collecting personal information through Framer-hosted forms. We may receive form submissions by email or through other systems used to manage enquiries.

6. Sharing Personal Information

We do not sell personal information.

We may share information, where necessary and lawful, with website hosts, payment and accounting services, subcontractors, and public authorities where legally required or otherwise justified.

We share only information reasonably necessary for the relevant purpose and establish appropriate arrangements with providers where required by law.

7. Website Data Processed on Behalf of Clients

When building or maintaining websites, we may handle personal information belonging to our clients' website visitors or customers.

Depending on the actual processing arrangements, the client may act as the data controller and Accelerate Titan may act as a data processor. We may also act as an independent controller for activities where we determine the purposes and means of processing.

Where we act as a processor, we will enter into the required data processing agreement and follow the applicable contractual, security and confidentiality requirements.

Clients remain responsible for their own data protection obligations as controllers.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies for essential functionality, preferences, analytics or marketing, depending on what is implemented.

Where consent is legally required under the Privacy and Electronic Communications Regulations 2003 (PECR), non-essential cookies will not be activated before valid consent is obtained.

9. International Data Transfers

Some service providers may process personal information outside the United Kingdom.

Where international transfers occur, we will comply with applicable data protection law and use an appropriate transfer mechanism and safeguards where required. Further information about relevant transfers may be requested using our contact details below.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for its purpose and applicable legal requirements.

Our intended retention periods are:

• General enquiries and unsuccessful quotations: normally up to 12 months after the last meaningful contact or closure of the enquiry, unless longer retention is justified.

• Client and project records: for the business relationship and any additional period reasonably necessary for support, disputes or legal claims.

• Financial records: for the periods required by applicable law.

• Technical and security logs: for periods appropriate to security and operational needs.

• Marketing preferences and consent records: for as long as necessary to administer preferences and demonstrate compliance.

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When information is no longer required, we will securely delete it, anonymise it or otherwise dispose of it lawfully.

11. How We Protect Information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure.

These measures may include access controls, account security, secure storage and transmission, software updates, backups and confidentiality arrangements.

No electronic storage or transmission method can be guaranteed completely secure. If a personal data breach occurs, we will investigate and notify the Information Commissioner's Office (ICO) and affected individuals where required by law.

12. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Access your personal information.

• Correct inaccurate or incomplete information.

• Request erasure or restriction of processing.

• Receive or transfer certain information in a portable format.

• Object to certain processing.

• Withdraw consent where processing relies on consent.

• Benefit from applicable safeguards concerning solely automated decisions with legal or similarly significant effects.

You have an absolute right to object to the processing of your personal information for direct marketing.

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, contact us using the email address found in our website or email: hello@acceleratetitan.com. We may request reasonable information to verify your identity. We will generally respond within one month, although the law permits extensions in certain circumstances.

13. Marketing Communications

We send marketing communications only where permitted by applicable data protection and electronic marketing laws.

Where consent is required, we will obtain it before sending marketing communications. Where a statutory exception applies, we will comply with its conditions.

Submitting an enquiry does not automatically subscribe you to marketing. You may opt out at any time using the unsubscribe option or by contacting us.

Opting out of marketing will not prevent necessary communications relating to an existing project or contract.

14. Third-Party Websites

Our website may contain links to third-party websites. We do not control their privacy practices, and this Privacy Policy does not apply to their independent processing activities. Please review their privacy policies before providing personal information.

15. Children's Privacy

Our services are primarily intended for businesses and individuals acting in a professional or commercial capacity.

We do not intentionally collect children's personal information through our ordinary business enquiry process where doing so would be unlawful or inappropriate. If we become aware of unlawful collection, we will take appropriate steps to address it.

16. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can investigate.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

ICO website: https://ico.org.uk/make-a-complaint/

17. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, technology or legal obligations. The latest version and its revision date will be published on our website, and we will notify affected individuals of material changes where required by law.

18. Contact Us

For questions about this Privacy Policy or your data protection rights, contact:

Business or Trading name: Accelerate Titan

Email: hello@acceleratetitan.com